Cancellation policy:
We understand that sometimes life gets in the way and amendments, or cancellations are necessary, but we kindly ask that you appreciate that when you cancel or reschedule an appointment without sufficient notice, valuable clinic time is lost and clients on our waiting list miss the opportunity to receive our services.
1. If you need to cancel your appointment or make amendments, please provide at least 24 hours notice prior to the appointment start time. Less than 24 hours notice will result in a charge equal to 50% of the scheduled appointments. Clients must notify the clinic of the intention to cancel or amend a booking by email or phone.
2. If you are a no-show, where you do not show up for your appointment with no notification, you will be required to pay 100% of the scheduled appointments you were booked for.
3. First appointments for new clients will require a credit card to secure the booking.
Our Time Guarantee:
To allow un-pressured, quality time for your appointment, and to ensure we are consistently on time, our policy is that we may need to reschedule clients who are more than 15 minutes late.
In return, we take responsibility for any staff member who is more than 15 minutes late and offer a complimentary detox voucher for use on your next visit.
We recommend that you arrive at least 15 minutes prior to your scheduled appointment.
As a courtesy to all our clients, treatments are completed as scheduled.