Cancellation policy
We understand that sometimes life gets in the way and amendments, or cancellations are necessary, but we kindly ask that you appreciate that when you cancel or reschedule an appointment without sufficient notice, valuable clinic time is lost and clients on our waiting list miss the opportunity to receive our services.
1. If you need to cancel your appointment or make amendments, please provide at least 48 hours notice prior to the appointment start time. Less than 24 hours notice will result in a charge equal to 50% of the scheduled appointments. Clients must notify the clinic of the intention to cancel or amend a booking by email or phone.
2. If you are a no-show, where you do not show up for your appointment with no notification, you will be required to pay 100% of the scheduled appointments you were booked for.
3. First appointments for new clients will require a credit card to secure the booking.
Our Time Guarantee:
To allow un-pressured, quality time for your appointment, and to ensure we are consistently on time, our policy is that we may need to reschedule clients who are more than 15 minutes late.
In return, we take responsibility for any staff member who is more than 15 minutes late and offer a complimentary detox voucher for use on your next visit.
We recommend that you arrive at least 10- 15 minutes prior to your scheduled appointment.
Privacy Policy – Our Commitment to Your Privacy
Shelley Gawith Functional Nutrition respects your privacy. We are particularly sensitive to privacy issues on the Internet, including our digital applications and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.
Your Consent
By using our site, you consent to our privacy policy.
What information do we collect?
We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us, respond to a survey or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym. Should Shelley Gawith Functional Nutrition receive unsolicited personal information that does not meet the conditions set above, we will destroy the information as soon as practicable but only if it is lawful and reasonable to do so.
What do we use your information for?
Any of the necessary information we collect from you may be used in one of the following ways:
- To personalise your experience (your information helps us to better respond to your individual needs).
- To address feedback (we may contact you in response to your feedback submitted through our surveys)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
How do we protect your information?
All personal information you provide to us is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Payment information
Currency
All prices stated on the current website are denominated and charged in New Zealand Dollars (NZD) for New Zealand residents. Prices do not include shipping, which is charged according to delivery location. International customers will be charged in the currency noted on the site prior to completing the purchase. If currency conversion is required, your bank may charge you a fee for this. Please refer to your bank terms and conditions for more information.
GST
When purchasing from Australia or New Zealand, your order will include GST.
How do we protect cardholder data?
All transactions on the website use industry best-practice encryption and security including SSL/TLS. When using the online store on Mindbody, we do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. If you choose to store your credit card details for future purchases, you have given permission for this to happen. SGFN staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.
Some more information about the third party payment process we use.
EziDebit and Mindbody are PCI Compliant.
Please also take a look at our MBO Privacy Policy
https://company.mindbodyonline.com/legal/privacy-policy
https://company.mindbodyonline.com/vista-equity-partners
Ezidebit & Mindbody are Payment Card Industry – Data Security Standards (PCI-DSS) Level 1. On a global standard, this is the highest level of security a business can have when handling consumer payment information.
In terms of Ezidebits Privacy Policy, please view via the link below.
https://www.ezidebit.com/en-au/privacy-statement
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google Analytics
The services contained in this section enable SGFN to monitor and analyse web traffic and can be used to keep track of User behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA – Privacy Policy – Opt Out.
Opting Out and Unsubscribing
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.
Personal Details
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
- Review the personal information you have supplied us
- Request that your personal information may not be used to contact you
- Request that your personal information be removed from any solicited list used by us
- Request that your personal information be deleted from our records
- To opt out of being contacted by us
Correction of personal information
You may, at any time, request access to the personal information, which we hold about you by sending an email to office@shelleygawith.com. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
Changes to our Privacy Policy
Shelley Gawith Functional Nutrition welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, need to update your personal details or would like further information, please contact us by any of the following means during business hours Monday to Friday:
https://shelleygawith.com/contact
Shelley Gawith Functional Nutrition
P: +64 21 168 3699
Making a Complaint
Your health is important but your happiness in my business as just as important. I give my personal guarantee if anything doesn’t quite go to plan, i’ll do my upmost to rectify for you.
If you feel that you have not received the best service, we value your feedback. I am extremely grateful that you would take the time to give us this complaint in a formal or informal manner via a phone call or written in an email. I take these complaints and feedback very seriously and will always attend to it myself personally in a timely manner. We always want to strive to give you the best experience possible. Apologise in advance if this hasn’t happened and I will want to rectify this in an appropriate fashion with the individual.
Please email directly
Disclaimer
The information contained in the website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the shelleygawith.com website for diagnosing or treating a health problem or disease. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration unless specifically stated.
Events
Any information, statements and/or the provision of resources or products during SGFN events are not intended to diagnose, treat, cure or prevent any disease or health condition. They are not a substitute for proper medical advice, and must not be relied upon in this way. Always consult a qualified health practitioner for individualised advice before using any of the information or products provided at an event for yourself or your family or friends.
Force Majeure
SGFN shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, quarantine, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
Comments, feedback, testimonials
If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting office@shelleygawith.com and we will remove reference to your remarks in any future collateral.
Supplements
Customs & Duties
For any orders shipped outside of New Zealand or Australia the customer is the importer of the product and will be responsible for all customs import duties and any associated taxes.
- Availability on the Online Store: If a supplement is displayed on your online store, it indicates that you have it in stock and will ship it within 48 hours.
- Back Orders: If a supplement is not listed on the online store, it means it is currently on back order. In this case, customers cannot purchase it until it becomes available again.
- Order Confirmation and Tracking: After making a purchase, a staff member will prepare your order for courier collection. They will then enter your tracking number into Mindbody, which is the system used for tracking orders.
- Tracking Activation: Initially, your tracking number won’t be registered with New Zealand Post until they scan it in with their driver. This process may take some time, ranging from hours to days.
- Delivery Date: Once New Zealand Post confirms the tracking number with their driver, they will provide you with a delivery date for your package.
It’s important to note that the exact timing may vary depending on the specific circumstances and the efficiency of the postal service.
If your order has not arrived within 5 days please contact New Zealand Post. We use New Zealand post courier system, you will always be given a tracking number with every purchase. We send the tracking number confirmation in your auto email once you have purchased your supplements from the shop.
To track your item please use this link https://www.nzpost.co.nz/tools/tracking. The tracking number will always look like this LVXXX XXX XXXNZ. If it hasn’t arrived please contact New Zealand Post on 0800 501 501 to check on your missing parcel. If New Zealand post confirms they have delivered your parcel, they take photos of all their deliveries, please contact the office, office@shelleygawith.com and we can refund your order and claim insurance from New Zealand Post. If New Zealand post confirms they delivered your item (via photos) and it was stolen from your letterbox, you will have to make a personal insurance claim as this was stolen from your address and SGFN can not claim insurance for this.
Please note, any missing order requests must be advised within 30 days from date of purchase, no further action can be made on your behalf if we are contacted after this time.
Please keep a copy of your receipt as proof of purchase. Please ensure your shipping address is correct, as we’re unable to redirect orders. Orders will be processed within 48 hours of receiving them, unless otherwise specified at time of purchase.
Courses
The contents of online courses are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you have regarding a medical condition, and before undertaking any diet, dietary supplement, exercise, or other health program. SGFN and its associates, contractors and employees are not responsible for adverse effects resulting from your use or reliance on any information contained in any course.
Refund policy
Please choose online courses carefully before completing your order, as no refunds, credits or transfers are available for online course purchases and enrolments.