Our Policies, Guarantees and Our Commitment to you!

Cancellation policy

We understand that sometimes life gets in the way and amendments, or cancellations are necessary, but we kindly ask that you appreciate that when you cancel or reschedule an appointment without sufficient notice, valuable clinic time is lost and clients on our waiting list miss the opportunity to receive our services.

1. If you need to cancel your appointment or make amendments, please provide at least 48 hours notice prior to the appointment start time. Less than 24 hours notice will result in a charge equal to 50% of the scheduled appointments. Clients must notify the clinic of the intention to cancel or amend a booking by email or phone.

2. If you are a no-show, where you do not show up for your appointment with no notification, you will be required to pay 100% of the scheduled appointments you were booked for.

3. First appointments for new clients will require a credit card to secure the booking.

Our Time Guarantee:

To allow un-pressured, quality time for your appointment, and to ensure we are consistently on time, our policy is that we may need to reschedule clients who are more than 15 minutes late.

In return, we take responsibility for any staff member who is more than 15 minutes late and offer a complimentary detox voucher for use on your next visit.

We recommend that you arrive at least 10- 15 minutes prior to your scheduled appointment.

Privacy Policy – Our Commitment to Your Privacy

Shelley Gawith Functional Nutrition respects your privacy. We are particularly sensitive to privacy issues on the Internet, including our digital applications and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.

Your Consent

By using our site, you consent to our privacy policy.

What information do we collect?

We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us, respond to a survey or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym. Should Shelley Gawith Functional Nutrition receive unsolicited personal information that does not meet the conditions set above, we will destroy the information as soon as practicable but only if it is lawful and reasonable to do so.

What do we use your information for?

Any of the necessary information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs).
  • To address feedback (we may contact you in response to your feedback submitted through our surveys)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

How do we protect your information?

All personal information you provide to us is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Payment information

Currency

All prices stated on the current website are denominated and charged in New Zealand Dollars (NZD) for New Zealand residents. Prices do not include shipping, which is charged according to delivery location. International customers will be charged in the currency noted on the site prior to completing the purchase. If currency conversion is required, your bank may charge you a fee for this. Please refer to your bank terms and conditions for more information.

GST

When purchasing from Australia or New Zealand, your order will include GST.

How do we protect cardholder data?

All transactions on the website use industry best-practice encryption and security including SSL/TLS. We do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. SGFN staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google Analytics

The services contained in this section enable SGFN to monitor and analyse web traffic and can be used to keep track of User behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA – Privacy Policy – Opt Out.

Opting Out and Unsubscribing

If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.

Personal Details

We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:

  • Review the personal information you have supplied us
  • Request that your personal information may not be used to contact you
  • Request that your personal information be removed from any solicited list used by us
  • Request that your personal information be deleted from our records
  • To opt out of being contacted by us

Correction of personal information

You may, at any time, request access to the personal information, which we hold about you by sending an email to office@shelleygawith.com. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.

Changes to our Privacy Policy

Shelley Gawith Functional Nutrition welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, need to update your personal details or would like further information, please contact us by any of the following means during business hours Monday to Friday:

http://www.shelleygawith.com/contact

Shelley Gawith Functional Nutrition

Level 3, 342 Lambton Quay, Wellington

P: +64 21 168 3699

Making a Complaint

Your health is important but your happiness in my business as just as  important. I give my personal guarantee if anything doesn’t quite go to plan, i’ll do my upmost to rectify for you. 
If you feel that you have not received the best service, we value your feedback. I am extremely grateful that you would take the time to give us this complaint in a formal or informal manner via a phone call or written in an email. I take these complaints and feedback very seriously and will always attend to it myself personally in a timely manner. We always want to strive to give you the best experience possible. Apologise in advance if this hasn’t happened and I will want to rectify this in an appropriate fashion with the individual.
Please email directly  

Disclaimer

The information contained in the website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the shelleygawith.com website for diagnosing or treating a health problem or disease. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration unless specifically stated.

Events

Any information, statements and/or the provision of resources or products during SGFN events are not intended to diagnose, treat, cure or prevent any disease or health condition. They are not a substitute for proper medical advice, and must not be relied upon in this way. Always consult a qualified health practitioner for individualised advice before using any of the information or products provided at an event for yourself or your family or friends.

Force Majeure

SGFN shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, quarantine, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

Comments, feedback, testimonials

If you provide us with comments, feedback or testimonials, whether written, verbal or otherwise, you consent to us using this information and or likeness in our marketing collateral. Please note we will not identify you by name unless you have given us permission to do so. Should you wish to revoke any information you have provided us please advise us by contacting office@shelleygawith.com and we will remove reference to your remarks in any future collateral.

Supplements

Customs & Duties

For any orders shipped outside of New Zealand or Australia the customer is the importer of the product and will be responsible for all customs import duties and any associated taxes.

Refund policy

If you no longer need a supplement we will refund unopened supplements that are six months from the expiry date.

If your order has not arrived within the specified delivery time frame please contact New Zealand Post courier. We use New Zealand post courier system, you will always be given a tracking number with every purchase. To track your item please use this link https://www.nzpost.co.nz/tools/tracking. If it hasn’t arrived please contact New Zealand Post on 0800 501 501 to check on your missing parcel. If New Zealand post confirms they have delivered your parcel, they take photos of all their deliveries, please contact the office, office@shelleygawith.com and we can refund your order and claim insurance from New Zealand Post. If New Zealand post confirms they delivered your item (via photos) and it was stolen from your letterbox, you will have to make a personal insurance claim as this was stolen from your address and SGFN can not claim insurance for this.

Please note, any missing order requests must be advised within 30 days from date of purchase, no further action will be taken for contact made after this time.

Please keep a copy of your receipt as proof of purchase. Please ensure your shipping address is correct, as we’re unable to redirect orders. Orders will be processed within 48 hours of receiving them, unless otherwise specified at time of purchase.

Courses

The contents of online courses are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you have regarding a medical condition, and before undertaking any diet, dietary supplement, exercise, or other health program. SGFN and its associates, contractors and employees are not responsible for adverse effects resulting from your use or reliance on any information contained in any course.

Refund policy

Please choose online courses carefully before completing your order, as no refunds, credits or transfers are available for online course purchases and enrolments.